Before making a booking please read carefully through our terms and conditions.
Bookings for winter 2020/2021
To help our guests to plan and 'pencil in' holidays with minimal risk during uncertain times, we are waiving the need for a deposit, at the time of booking, on hotel holidays booked for winter 2020/2021 and summer 2021. We will review the situation and contact guests at the end of November 2020. If you would like further information please contact our booking team.
Coronavirus and travel insurance
Some companies are now offering cancellation cover to take account of the Coronavirus situation.
Here is an article from Which?, a UK consumer review and information organisation, on current travel insurance. It may be helpful to our guests.
The terms and conditions stated below apply to booking walking, hiking, skiing and snowshoeing activity packages and holidays.
All tours are operated by Venabu Fjellhotell, referred to in this document as Venabu Fjellhotell, ‘us’ or ‘we’. Venabu Fjellhotell is a registered business with organisation number (organisasjons nummer) 932096781.
2.Your financial protection
Venabu Fjellhotell complies with Norwegian Law, Pakkereiseloven, relating to package tours and travel guarantees. Venabu Fjellhotell complies with the Norwegian Travel Guarantee Fund, Reisegarantifondet, rgf.no.
3. About these terms and conditions
All tours are sold subject to the Terms and Conditions set out below. The clauses below and the information provided in the detailed itinerary constitute the terms and conditions of your contract with us. If Venabu Fjellhotell provides information about changes to the tour before the trip is purchased, this corrected information will replace the corresponding items in the itinerary.
4. Booking and payment
4.1 Venabu Fjellhotell accepts bookings made by persons aged 18 and over at the time of booking. Bookings by or on behalf of persons under the age of 18 may be accepted, when accompanied on the trip by another person over the age of 18 and with written consent of their parent or legal guardian.
4.2 By booking with Venabu Fjellhotell you agree to accept all these terms and conditions. Where a group makes a booking all participants within the group agree to accept these terms and conditions.
4.3 Venabu Fjellhotell packages must be booked in writing or electronically, and the booking is binding. The provisions on cancellation in the Norwegian Cancellation Act, Forbrukerkjøpsloven, do not apply when booking trips.
4.4 A deposit of 3000NOK is required to secure a booking. If you cancel this deposit is not refundable so we recommend that you take out insurance to cover cancellation.
4.5 Your booking will be accepted when we receive your initial payment and we will then issue a Confirmation Invoice. A contract will exist between us from the date we issue the Confirmation Invoice. When you receive the Confirmation Invoice please check the details carefully and inform us immediately if anything is incorrect. You are responsible for keeping Venabu Fjellhotell informed of any change of address or contact details.
4.6 We will then invoice you for the balance before you travel, which you must pay not later than 56 days before departure. If you book less than 56 days before departure, full payment must be made on booking. If you do not pay the balance by the due date your booking will be cancelled and you will forfeit your deposit.
We accept the following credit cards: American Express, Mastercard, Visacard, Maestro, Eurocard and by bank transfer.
If you are paying by bank transfer from a bank outside Norway any international payment charges should be paid by you at the time of payment.
5. Cancellation by you
We recommend that you take out cancellation protection insurance at the time of booking. If you wish to cancel your booking you must notify Venabu Fjellhotell in writing, by email or letter. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it. We will refund all monies paid, less cancellation charges as follows:
56 days or more: Loss of Deposit
30-55 days: 50% of total booking price
Less than 30 days: Full fee
It is your responsibility to contact your insurance company.
6. Alterations by us
Venabu Fjellhotell plans tours that are sometimes affected by sudden and unpredictable changes. This means that we may have to change our itineraries at short notice. If possible, we will inform you of such changes before you enter into a contract with us. If the need to make changes arises after a trip has been booked we will do our best to supply an itinerary that matches the original one as closely as possible and within the same price range and we will inform you as soon as is reasonably possible. This uncertainty is part of the ‘package’ we offer. We reserve the right to make certain changes as part of the contract and we will respect your rights defined in the Package Tours Act, Pakkereiseloven, if the changes to the trip are deemed to constitute a lack of conformity in the performance of the package travel contract.
Venabu Fjellhotell reserves the right to adjust prices in accordance with changes in the underlying tour costs and governmental taxes. We will notify you of price increases no later than 20 days before the departure date.
8. Minimum Numbers
A minimum group size is required for our group trips. The minimum group size is specified in the trip description on our website. If we do not meet the minimum group size, we can often still run the trip at a small additional charge. If the additional charge exceeds 10% of the total cost of the trip, you are entitled to cancel the trip and receive a full refund. If we have to cancel your trip because the group size has not reached its minimum number, see below.
9. Cancellation by Venabu Fjellhotell
If we have to cancel your trip because the group has not reached its minimum number, we will tell you no less than 30 days before the tour.
If we have to cancel your trip for any other reason you will be informed of this as soon as is reasonably possible and you will receive a full refund of the amount paid to Venabu Fjellhotell unless we are cancelling your trip for reasons of Force Majeure or failure on your part to pay the final balance.
If Venabu Fjellhotell cancels a tour we will not be liable for any expenses that you may have incurred as a result of your booking or in expectation of the trip taking place.
10. Unavoidable Occurrences (force majeure)
Venabu Fjellhotell does not accept liability for the consequences of war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, and any other similar events. If such occurrences cause Venabu Fjellhotell to have to cancel an activity we will endeavour to offer an alternative, but accept no liability for return of fees paid prior to cancellation or curtailment.
Every effort will be made to adhere to the original itinerary for the trip but changes may occur to both travel and guiding itineraries due to external factors beyond Venabu Fjellhotell’s control. In particular, the tour guide has entire discretion to alter programmes at any time in the interests of client safety, mountain or weather conditions. In the event that changes are made to the itinerary any extra costs will be met by the client.
12. Third Party Providers
Venabu Fjellhotell has researched to the best of its ability the practice of the providers of activities, accommodation and transport it utilises. In the event of any unforeseen circumstances, accident or event due to the actions of a third party Venabu Fjellhotell shall not be held liable.
You are obliged to take out satisfactory medical and accident insurance that must also cover repatriation if necessary. You are responsible for ensuring insurance cover is adequate for the particular needs of your chosen activity, for example, if you are booking a ski safari it is your responsibility to ensure that your insurance covers Nordic offtrack skiing. You must bring all insurance documentation with you at the time of the activity.
14. Preparation: Fitness and equipment
Some of our trips are physically and technically challenging. Therefore, you must have a level of fitness and skill appropriate to the tour. Contact us for information about the physical fitness and technical skills required for your trip. If your fitness or skill level does not meet the minimum requirements to engage in an activity or if that becomes apparent during an activity, we reserve the right to ask you to discontinue your participation. On booking we will send you information about equipment and you must come suitably equipped. If you book on behalf of your party then you are responsible for ensuring that all party members have read all pre-departure information.
15. Medical care
By booking an activity you (and, in the case of a group booking, all other members of your group) attest to being in good medical health and able to participate in the chosen activity. If you suffer from a medical condition that may prejudice your participation you must provide a medical certificate from your doctor stating that he/she believes you may safely undertake the activity you have booked at the time of making the booking itself.
16. Acceptance of Risk
Please note that our trips involve a risk of hazardous situations and accidents. As a client, you must accept that you participate at your own risk. You accept that the activities in our tours carry a danger of death or serious injury and that delays and alterations and resulting discomfort are possible in mountainous regions.
Our tour guides operate to high professional standards and have experience of the destinations and their instructions must be obeyed. The tour guides or Venabu Fjellhotell cannot be held responsible for any accidents or discomfort that may nevertheless occur.
17. Duty of Care
17.1 By booking you agree to abide by instructions and decisions made by the tour guide. We reserve the right to exclude individuals from an activity on the grounds of health or safety. Any individuals so excluded are not entitled to a refund. Any individual contravening the decisions or advice of the tour guide, or undertaking independent activities not authorised during the activity, relinquishes the protection and duty of care of the person leading the activity for Venabu Fjellhotell.
17.2 You are obliged to comply with the rules and regulations stipulated by the authorities or the tour operator’s representatives, including any rules of conduct stipulated by individual carriers etc.
17.3 You must not act in such a manner that you are a nuisance to staff, guides and your fellow travellers. If you grossly neglect your responsibilities and obligations, you may be denied participation in or excluded from the rest of the trip without being entitled to a refund from Venabu Fjellhotell. If you are excluded after starting the trip, you may have to cover the costs of your return journey. You are liable for any damages to Venabu Fjellhotell. In the event of any damage or loss of loan or hire equipment you will be responsible for repair or replacement.
18. Leaving a tour
It is understood that if you decide to voluntarily leave an activity we shall not be held liable for your safety, well being or costs incurred following your departure from an activity.
19. Visa and Travel Requirements
A passport is required when traveling to Norway from a country outside the Schengen area. We recommend that you always bring your passport. If a visa is required for your travel to Norway, you are responsible to be granted a visa for Norway.
If you have a complaint about the service you receive at any point during the activity please notify us as soon as possible to give us the opportunity to resolve the situation to a mutual agreement. If the complaint is unresolved to your satisfaction during the trip you should detail your complaint in writing within 28 days. Disputes are regulated by Norwegian law.
21. Rights relating to text and use of photographs
In connection with some of our trips, we may publish text and photos at www.venabu.no. We also make active use of photos from trips in its marketing communications. These photos may be used in different media. If you do not wish to appear in such photos, you must inform your tour guide at the start of the trip.
These terms and conditions apply to all activity and package bookings made with Venabu Fjellhotell as of 22nd March 2020.
Please print off and retain a copy for your own records.